Welcome to Shipbubble

Shipbubble.com is provided by GetDelivry Technologies Limited doing business as Shipbubble. By signing up for an account on this platform and any accessing of our services (“Services”), you agree to these Terms of Service (the “Agreement”). Throughout the platform, the terms “we”, “us” and “our” refer to Shipbubble. Please read these Terms of Service carefully before signing up for an account. If you do not agree to any or all of these Terms of Service, do not use our services. Our platform and Services are not directed at you if we are prohibited by any law of any jurisdiction from making the information on our platform available to you and is not intended for any use that would be contrary to relevant l laws and regulations.

About Us

Shipbubble is a technology company that provides e-commerce businesses with access to bespoke local and cross-border shipping solutions. We partner with various logistics service providers to provide our Services and we are an independent contractor for all purposes, providing this platform and our Services on an independent service provider basis. We are therefore not liable for the acts or omissions of our logistics providers

Agreement

These Terms of Service constitute an agreement between you and us. It details our obligations to you. It also highlights certain risks associated with using our Services and you must consider such risks carefully as you will be bound by the provision of this Agreement through your use of this platform and any of our Services.

Registration

Users of our platform and Services include merchants, retailers, online marketplaces, corporate organisations or other individuals. To access our Services, you have to create an account by registering on our platform. To register for an account, you need to provide us with certain information such as your email address, first name, last name, business name and phone number. When you create an account with us, you must provide us with accurate, complete,and current information that is accurate, complete, and current at all times. Failure to do so constitutes a breach of this Agreement, which may result in immediate termination of your account. In the event that you change any information provided to us at registration including your business name, email address or phone number, you are required to update this information on your dashboard. Where you fail to do so and we rely on any information previously provided to us, we shall not be liable for any loss, damage or delay that arises as a result of this.

Change of Information

In the event that you change any information provided to us at registration including your business name, email address or phone number, you are required to update this information on your dashboard. Where you fail to do so and we rely on any information previously provided to us, we shall not be liable for any loss, damage or delay that arises as a result of this.

Age Restriction

Our platform and Services are not directed to persons under 18 years . We do not knowingly transact or provide any Services to persons under 18 years.

Account Restriction

Some parts of our platform and Services may be password restricted to registered users or other authorised persons (“Password- Protected Areas”). If you are authorised to gain access to any Password Protected Area, you agree not to allow anyone else to have or use your password details and to comply with all reasonable instructions we may issue regarding account access and security. In the event you share your password details, we will not be liable to you for losses or damages. You will also take all reasonable steps to protect the security of the personal electronic device through which you access our services (including, without limitation, using a personal identification number (PIN) and/or password-protected personally configured device functionality to access our services and not sharing your device with other people).

Shipping & Delivery of Goods

Logistics Service Providers: We partner with several logistics service providers and you can access a variety of local and international logistics service providers on our platform, depending on your logistics needs. Our service to you is limited to providing you with access to bespoke local and cross-border shipping solutions provided by our logistics service providers. Therefore, you understand that we shall not be responsible for any act of omission or error made by any of our logistics service providers or courier partners during the pick-up, delivery or drop-off of your packages.

Initiating a Shipment Order: To initiate a shipping order on our platform, you are expected to fill in the accurate pickup and delivery information on your dashboard and ensure that you review the shipping fee quote for the shipping before making payment.

Quotations: Quotations for shipping fees are based on the information you provide, including but not limited to the sender’s address, receiver’s address, weight, dimensions, size and value of the items.

Shipment Packages: You are required to accurately label and properly package your shipping items before they are picked up by the selected logistics service provider. We recommend that your shipment be packaged according to the packaging guidelines stipulated on the selected logistics service provider’s website. Where this is not complied with, we shall not be liable for any resulting damage or loss occasioned by your non-compliance. We shall also not be liable for any missing packages or mixed-up packages for delivery due to lack of or inappropriate labelling of these packages.

Tracking your Shipment: We will provide you with a waybill which shall include a tracking number to enable you to track your shipment and get notified of the completion of your shipment. Alternatively, you can track your shipment on your dashboard on our platform. Notices will be sent to the address stipulated on the waybill of the shipment.

Cancelling a Shipment: Where you do not intend to proceed with a shipping order you have initiated, you are required to cancel the order within the period stipulated by the selected logistics provider. You can only get a refund of any payment made based on the terms and conditions of the selected logistics service provider and any request for a reshipment may attract new shipment fees.

Discrepancy in Shipping Fees: If there is a discrepancy between the shipping fees charged and the actual shipping fee, due to incorrect information that you provided, such as incorrect weight, dimensions,size, value of the items, addresses, or any other information critical to estimate the shipping cost, you will be responsible for paying such discrepancy amount to the selected logistics service provider and where required we may deduct the discrepancy amount from your e-wallet. We hereby disclaim any liability for any error in the shipping fees resulting from any inaccurate or incomplete information you provide.

Permissible Shipment: Shipbubble will accept packages, documents or any other items that are legally permitted to be transported within or outside Nigeria and in accordance with the permissible shipments that our logistics service providers are allowed to transport.

Prohibited Shipments: We do not consider for shipment, any item stipulated by the laws of the Federal Republic of Nigeria or the laws of any country receiving a shipment from you, to be prohibited or contraband.

Losses / Damage Claim: Any claim of loss or damage must be filed with our customer service team by sending an email to hello@shipbubble.com within 2 (two) working days after delivery. In the case of a damaged claim, the original item package and cartons must be provided to us for inspection. Shipbubble may indemnify you for loss/ damage to your shipment after proper investigation by the Shipbubble team. Any indemnification to be provided by Shipbubble shall be subject to the value of the item as declared by you at the time of initiating the shipment order and if the proper insurance premium is paid. When the value of the lost or damaged item was not declared at the time of initiating the shipment order or insurance premium is not paid, subject to our assessment of the value of the lost/damaged item, Shipbubble’s insurance indemnity shall not exceed the sum of N500,000 (five hundred thousand Naira)

Compliance: You are responsible and expected to adhere strictly to applicable laws, rules and regulations guiding the type of item being delivered. Clients are responsible for custom duties, penalties or any other fine/fee, including legal cost or attorney fees related to a particular shipment.

We shall not be liable for any missing packages or mixed-up packages for delivery due to lack of or inappropriate labelling these packages. We will provide you with a waybill which shall include a tracking number to enable you track your shipment and get notified of the completion of your shipment.

We will provide you with a waybill which shall include a tracking number to enable you track your shipment and get notified of the completion of your shipment.

Alternatively, you can track your shipment on your dashboard on our platform. Where you do not intend to proceed with a shipping order you have initiated, you are required to cancel the order within the period stipulated by the selected logistics service provider.

You can only get a refund of any payment made when you cancel your order within this period and where the selected logistics service provider has not picked up your shipping items. If there is a discrepancy between the shipping fees charged and the costs of the due to incorrect information that you provided, such as incorrect weight, dimensions, value of the items, addresses, or any other information critical to estimate the shipping cost, you will be responsible for paying such discrepancy amount to the selected logistics service provider.

We hereby disclaim any liability for any error on the shipping fees resulting from any inaccurate or incomplete information you provide.

Payments

A shipping fee will be charged for each shipping order you initiate on our platform and it shall include our service fees, and any cost related to the shipment You agree to pay us for the Services we render to you in accordance with the applicable fees provided on the pricing page on our platform. You can make payment for your shipment via the payment gateway on our platform or the e-wallet associated with your registered account. Please note that the shipping fees for each shipment are billed immediately a shipping order is initiated, therefore the services shall be considered as “pre-paid”. The account balance in your e-wallet must be positive and sufficient to pay your shipping fees at all times. Where the amount in your e-wallet is a negative amount, the selected logistics service provider may not be able to proceed with the pickup or delivery of your shipping items until it has been paid for. We reserve the right to revise our fees and we shall notify you accordingly of any revision to our fees. The logistics service providers that we partner with also reserve the right to revise their fees and we shall notify you accordingly of any pricing changes made.

Representation and Warranties

You represent and warrant to us that: you have full power and authority to enter into, execute, deliver and perform this Agreement; this Agreement is binding and enforceable against you and no provision requiring your performance is in conflict with your obligations under any agreement to which you are a party; and if you are accessing our Services as a corporate organisation, you are duly organised, authorised and in good standing under the laws of the Federal Republic of Nigeria or any state, region or country of your organisation and are duly authorised to do business in all other states, regions or countries in which your business operates.

Licensing

We hereby grant you a revocable, non-exclusive, non-transferable license to use our Services or any related software. This license grant includes all updates, upgrades, new versions and replacements in connection with our Services. If you do not comply any requirements provided by us in connection with our Services, you will be liable for all resulting damages suffered by you, us and third parties. Unless otherwise provided by applicable law, you agree not to alter, reproduce, adapt, distribute, display, publish, reverse engineer, translate, disassemble, decompile or otherwise attempt to create any source code that is derived from the delivery of our Service. Upon expiration or termination of this Agreement, you will immediately cease all use of our Services.

Intellectual Property

The Service, its original content, features, software, trademark and functionality are and will remain the exclusive intellectual property of Shipbubble. Our intellectual property may not be used in connection with any product or service without our prior written consent. We do not grant any right or license to any of our intellectual property rights by implication, estoppel or otherwise other than those expressly mentioned in this Agreement.

Restrictions

You must comply with all applicable laws when using our Services. Except as may be expressly permitted by applicable law, or as we may authorize expressly in writing, you will not, and will not permit anyone else to:

store, copy, modify, distribute, or resell any of the information; audio, visual, and audio-visual works, or other content made available on our Services (collectively, “Service Content”) or compile or collect any Service Content as part of a database or other work; use any automated tool (e.g., robots, spiders) to access or use our Services or to store, copy, modify, distribute, or resell any Service Content; rent, lease, or sublicense your access to our Services to another person; use any Services or Service Content for any purpose except for your own internal use; circumvent or disable any digital rights management, usage rules, or other security features of our Services; use our Services in a manner that overburdens, or that threatens the integrity, performance, or availability of, our Services; or remove, alter, or obscure any proprietary notices (including copyright and trademark notices) on any portion of our Services or any Service Content.

Termination

You may terminate this Agreement by closing the account you registered with us. We may suspend your account and your access to our Services if;

i) You do not comply with any of the provisions of this Agreement; or ii) We are required to do so by law.

Privacy Policy

We are committed to managing your personal information in line with global industry best practices. You can read our Privacy Policy to understand how we use your information and the steps we take to protect your information.

Disclaimers

WE TRY TO KEEP OUR WEBSITE AVAILABLE AT ALL TIMES, BUG-FREE AND SAFE, HOWEVER, YOU USE IT AT YOUR OWN RISK.

OUR WEBSITE AND SERVICES ARE PROVIDED "AS IS" WITHOUT ANY EXPRESS, IMPLIED AND/OR STATUTORY WARRANTIES (INCLUDING, BUT NOT LIMITED TO, ANY IMPLIED OR STATUTORY WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR USE OR PURPOSE, TITLE, AND NON-INFRINGEMENT OF INTELLECTUAL PROPERTY RIGHTS). WITHOUT LIMITING THE GENERALITY OF THE FOREGOING, WE MAKE NO WARRANTY THAT OUR WEBSITE AND SERVICES WILL MEET YOUR REQUIREMENTS OR THAT OUR WEBSITE WILL BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR FREE. NO ADVICE OR INFORMATION, WHETHER ORAL OR WRITTEN, OBTAINED BY YOU THROUGH OUR WEBSITE OR FROM SHIPBUBBLE, ITS PARENTS, SUBSIDIARIES, OR OTHER AFFILIATED COMPANIES, OR ITS OR THEIR SUPPLIERS (OR THE RESPECTIVE OFFICERS, DIRECTORS, EMPLOYEES, OR AGENTS OF ANY SUCH ENTITIES) (COLLECTIVELY, "SHIPBUBBLE PARTIES") SHALL CREATE ANY WARRANTY.

Limitation of liabilities

IN NO EVENT WILL ANY OF THE SHIPBUBBLE PARTIES BE LIABLE FOR (A) ANY INDIRECT, SPECIAL, CONSEQUENTIAL, PUNITIVE, OR EXEMPLARY DAMAGES OR (B) ANY DAMAGES WHATSOEVER IN EXCESS OF THE VALUE OF THE TRANSACTION, (INCLUDING, WITHOUT LIMITATION, THOSE RESULTING FROM LOSS OF REVENUES, LOST PROFITS, LOSS OF GOODWILL, LOSS OF USE, BUSINESS INTERRUPTION, OR OTHER INTANGIBLE LOSSES), ARISING OUT OF OR IN CONNECTION WITH SHIPBUBBLE’S WEBSITE OR SERVICES, WHETHER SUCH DAMAGES ARE BASED ON WARRANTY, CONTRACT, TORT, STATUTE, OR ANY OTHER LEGAL THEORY.

Exclusion

Some jurisdictions do not allow the exclusion of certain warranties or the limitation or exclusion of liability for certain damages. Accordingly, some of the above disclaimers and limitations of liability may not apply to you. To the extent that any Shipbubble Party may not, as a matter of applicable law, disclaim any implied warranty or limit its liabilities, the scope and duration of such warranty and the extent of the Shipbubble's Party's liability shall be the minimum permitted under such applicable law.

Indemnity

You agree to defend, indemnify, and hold us, our officers, directors, employees, agents, licensors, and suppliers, harmless from and against any claims, actions or demands, liabilities and settlements including without limitation, reasonable legal and accounting fees, resulting from, or alleged to result from, your violation of this Agreement.

Link to Third Party Websites

Our website may contain links to third-party websites or services that are not owned or controlled by us. We have no control over, and assume no responsibility for the content, privacy policies, or practices of any third-party websites or services. You further acknowledge and agree that we shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with use of or reliance on any such content, goods or services available on or through any such websites or services. We strongly advise you to read the terms and conditions and privacy policies of any third-party websites or services that you visit.

Force Majeure

Neither us nor the logistics service providers that we partner with shall be liable for failure to perform, or for delay in performing our obligations hereunder if such failure or delay shall be due to natural disasters, war, riot, civil commotion, epidemics, pandemics, weather, labour disputes, or any other cause beyond its reasonable control and whether or not of a similar nature to the foregoing.

Updates, Modifications & Amendments

We may need to update, modify or amend our Terms of Service as our technology evolves. We reserve the right to make changes to these Terms of Service at any time by giving notice to users on our website. We advise that you check this page often, referring to the date of the last modification on the page. If you have any objection to any of the changes to these Terms of Service, you must cease using our website and/or Services immediately.

Applicable Law

These Terms of Service shall be interpreted and governed by the laws currently in force in the Federal Republic of Nigeria.

Legal Disputes

We shall make an effort to settle all disputes amicably. Any dispute arising out of this Agreement which cannot be settled, by mutual agreement/negotiation within 1 (one) month shall be referred to arbitration by a single arbitrator at the Lagos Multi-Door Courthouse (“LMDC”) and governed by the Arbitration and Conciliation Act, Cap A10, Laws of the Federal Republic of Nigeria. The arbitrator shall be appointed by both of us (we and you), where both of us are unable to agree on the choice of an arbitrator, the choice of arbitration shall be referred to the LMDC. The findings of the arbitrator and subsequent award shall be binding on both of us. Each of us shall bear our respective costs in connection with the Arbitration. Venue for the arbitration shall be Lagos, Nigeria.

Limitation of Legal Action

All and any right you might have to damages, refunds, recovery of reliance interests, disgorgement, restitution, injunctive relief, declaratory relief or any other legal or equitable relief whatsoever against us under any cause of action arising from the shipment of any package pursuant to these Terms of Service shall be extinguished unless you file an action within 2 months from the date of delivery of the package. All and any right that you might have to damages, refunds, restitution, injunctive relief, declaratory relief or any other legal or equitable relief whatsoever against us under any cause of action arising from the shipment of any package pursuant to our Terms of Service shall be forfeited unless you first comply with all applicable notice periods and requirements in these Terms of Service. You understand that timely and complete compliance with such notice periods and requirements is a contractual condition precedent to your right to any relief whatsoever, and you must prove compliance with this condition precedent when you file any complaint against us.

Severability

If any portion of these Terms of Service is held by any court or tribunal to be invalid or unenforceable, either in whole or in part, then that part shall be severed from these Terms of Service and shall not affect the validity or enforceability of any other part in this Terms of Service.

Miscellanous

You agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing. Assigning or sub-contracting any of your rights or obligations under these Terms of Service to any third party is prohibited. We reserve the right to transfer, assign or sub-contract the benefit of the whole or part of any rights or obligations under these Terms of Service to any third party.

Contact

If you have any questions about our Terms of Service, please contact us through any of the details provided below: Email: hello@shipbubble.com